Backpack in Dark Grey

Shipping Information: 

Orders are typically processed within 48 hours of receipt excluding weekends and holidays. You will receive an Order Confirmation email once the order is placed and a Shipping Confirmation email with tracking details when the order ships.

Shipping times are determined by the shipping provider. While you may receive tracking right away, shipment is dependent on the provider once it leaves our facility.  

If you are in need of expedited shipment, we offer 2-Day and Next Day options.

We currently do not ship international orders. We also do not ship to PO Boxes. 

Return and Exchange Policy:

Holiday Gift Returns: Orders placed between Nov 6th through Dec 6th enjoy extended holiday returns & exchanges through Jan 13th 2025.

We accept returns or exchanges within 30 days from the date the order was placed provided the returned item(s) have not been washed, worn or damaged and all original tags are attached.

Online orders may not be returned in any of our retail stores.

Exchanges can only be made for the same item in a different size. Items marked 'Final Sale' may not be returned. 

To initiate a return or exchange, please visit the Returns Center

We’ll process your refund or exchange when we receive your item(s) (please allow up to 7-10 business days to process your request). If your return does not meet the conditions listed above, the package will be sent back to you. 

If you would like to return items from multiple orders, please initiate the return for each order separately and print and return the orders with their designated POs. Failure to do so may delay the processing of your return and refund.

During busy periods such as sales and holidays, additional processing time may be required to. We apologize for the inconvenience.  

In-Store Returns:

Unfortunately we are not able to process returns or exchanges of online orders in retail stores.

Canceling Orders:

To cancel or change an order you recently placed, contact Customer Service as soon as possible. We can be reached by email at: cs@brooklynindustries.com 

Unfortunately orders that have shipped cannot be canceled.